Refund policy

Hood Co. Refund & Return Policy

At Hood Co., every hoodie, sweatshirt and apparel item is made to order, because you deserve something as unique (and occasionally unpredictable) as your neighbourhood.

We don’t warehouse piles of inventory or fast-fashion junk. Every item is printed individually through our print-on-demand partners. That means once it’s made, it’s yours, but don’t worry, if something goes wrong, we’ve got you.

What We’ll Fix

If your item arrives:

• Misprinted
• Damaged
• Defective
• Or just clearly not what you ordered

Let us know within 14 days of receiving it, and we’ll replace it, free of charge.

Just email us at hello@hoodco.shop with:

1. Your order number
2. A few photos of the issue
3. A quick note on what went wrong

We’ll review it, make it right, and get your replacement sent out faster than you can say “condo fees.”

What We Can’t Accept (Yet)

Because each item is printed just for you, we can’t accept returns or exchanges for:

• Wrong size or colour choice
• Buyer’s remorse (“I changed my mind” doesn’t count)
• Normal wear and tear from repping your hood too hard

Pro tip: check the size chart on each product page before ordering; it’s accurate, we promise.

Refund Timing

If your claim qualifies for a refund (rare, but it happens), it’ll be processed within 5–10 business days once approved.

Refunds go right back to your original payment method; no store credit games here.

Our Hood Co. Promise

We’re locals too, and we take pride in what we make.
If we mess up, we’ll fix it; no runaround, no excuses.
You wear your hood. We’ll back it up.

Need to make a claim?

Email hello@hoodco.shop with “Refund Request” in the subject line.
Attach your order number and a quick summary. We’ll handle the rest.